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Exchanges / Returns Policy
We take great pride in our reputation for
quality and excellent value. If for any reason you are dissatisfied with a
purchase, we'll assist you with a prompt refund, exchange, or credit within 14
days of the purchase. All requests for returns must be
made and returns received by us before your wedding date or event
Merchandise must be in original condition, with
all original packaging, components, instructions, and warranty material.
Computer software, books, and VHS tapes must be in sealed unopened packages.
Once opened, we can only exchange these items for the same product. Custom
engraved items are non-returnable. Some personal items, by law, are
non-returnable
To
Return an Item to Us
You must fill out our
on-line return request form and be
given a Return Merchandise Authorization number. We can not accept
return requests via telephone.
Pack your merchandise securely. Write the
RMA number clearly on the outside of the package. Returns which do
not have the RMA number will be refused and the package will be returned to the
sender at the sender's expense. Include the RMA number, your packing
slip and/or order number with a note telling us the reason for the return. If
the item was a gift, please include your phone number and your e-mail address.
Send the package via a traceable shipping method to:
Wedding Charms
1800 Northgate Blvd.
#A-7
Sarasota, FL 34234
We will credit the original purchaser's credit
card. Gift returns will be issued an on-line gift certificate. Look for your
refund, issued upon receipt of returned merchandise. Shipping charges are
non-refundable. All requests for returns must be made
and returns received by us before your wedding date or event
Customers who refuse shipments of orders, or
whose order is otherwise returned due to no fault of WeddingCharms, will be
charged a 25% re-stocking fee. The customer will also be charged the
shipping charges to the delivery address as well as the shipping charge to
return the package to us.
Shipping Charges on Exchanges / Returns
Exchanges
If you are exchanging merchandise, you are
responsible for the cost of returning it to us. Shipment of a replacement item
of equal or lesser value is free of charge; however, if you would like to
upgrade your shipping method or purchase additional items, you are responsible
for the cost of additional items and shipping charges.
Returns
If you are returning merchandise for a refund,
you are responsible for the cost of returning it to us. Unfortunately, we
cannot reimburse you for the original shipping charges. All requests for returns must be made and returns received by
us before your wedding date or event, and within 14 days of
shipping
Customers who refuse shipments of orders, or
whose order is otherwise returned due to no fault of WeddingCharms, will be
charged a 25% re-stocking fee. The customer will also be charged the
shipping charges to the delivery address as well as the shipping charge to
return the package to us.
Incorrect Orders
If we have inadvertently sent you incorrect or
defective merchandise, we apologize. You will be reimbursed for the cost of
returning the package to us, and you will not be charged for the shipping costs
of replacement merchandise. |
Secure On-line Ordering
Shipping Charges: