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Exchanges / Returns Policy
We take great pride in our reputation for
quality and excellent value. If for any reason you are dissatisfied with a
purchase, we'll assist you with a prompt refund, exchange, or credit within
14 days of the purchase. All requests for returns
must be made and returns received by us before your wedding date or
event
Merchandise must be in original condition,
with all original packaging, components, instructions, and warranty material.
Computer software, books, and VHS tapes must be in sealed unopened packages.
Once opened, we can only exchange these items for the same product. Custom
engraved items, shoes and cameras are non-returnable. Some personal items, by
law, are non-returnable. Returns may be subject to a re-stocking fee.
To Return an Item to Us
You must complete
the form below and be given a Return Merchandise Authorization
number. Pack your merchandise securely. Write the RMA number
clearly on the outside of the package. Returns which do not have the RMA
number will be refused and the package will be returned to the sender at the
sender's expense. Include the RMA number, your packing slip and/or
order number with a note telling us the reason for the return. If the item was
a gift, please include your phone number and your e-mail address. Send the
package via a traceable shipping method to:
Wedding Charms
1800 Northgate
Blvd.
#A-7
Sarasota, FL 34234
We will credit the original purchaser's
credit card or issue an on-line gift certificate, depending on the original
payment method. Gift returns will be issued an on-line gift certificate. Look
for your refund, issued upon receipt of returned merchandise. Shipping charges
are non-refundable. Returns may be subject to a re-stocking fee. All
requests for returns must be made and returns received by us before your
wedding date or event and within 14 days of purchase.
Shipping Charges on Exchanges / Returns
Exchanges
Returns
If you are returning merchandise for a
refund, you are responsible for the cost of returning it to us. Unfortunately,
we cannot reimburse you for the original shipping charges. If your order was
shipped to you under our free shipping incentive, we will deduct our cost for
shipping from your refund. All requests for returns
must be made on the form below and returns received by us before your wedding
date or event and within 14 days of purchase.
Incorrect Orders
If we have inadvertently sent you incorrect
or defective merchandise, we apologize. You will be reimbursed for the cost of
returning the package to us, and you will not be charged for the shipping costs
of replacement merchandise. |
